Courses

Access and complete guided learning content and learning paths.

By Ron Sloop

• 8 articles

Finding and Accessing Your Courses

Finding and Accessing Your Courses You can access your assigned courses through multiple sections in PD Edge Learn. This article covers how to find and navigate to your learning content. Accessing the Learn Dashboard The Learn dashboard is your starting point for all learning activities. 1. Click Learn in the main navigation menu 2. Select Dashboard from the Learn submenu The dashboard displays your learning activity organized into several sections: - Continue Content - Courses you've started but haven't finished - Required Content - Courses assigned as mandatory training - Content Libraries - Collections of related courses - Learning Paths - Structured sequences of courses Finding Courses by Content Type You can browse courses organized by their content type (Videos, Assessments, PDFs, etc.). Browsing Content Types 1. From the Learn dashboard, look for content type sections 2. Click on any content type name to see all courses of that type 3. Use the search box to find specific courses by name 4. Filter by topics, skills, or subjects using the left sidebar Understanding Course Status Courses display different background colors based on their status: - Green background - Completed courses - Yellow background - Required courses - Red background - Failed assessments - Light orange background - In-progress courses - White background - Not started courses Using Content Libraries and Learning Paths Content Libraries group related courses together, while Learning Paths provide structured learning sequences. Accessing Content Libraries 1. Click Content Libraries from the Learn menu 2. Browse available libraries using the card view 3. Click on any library to see its contents 4. Use filters to find courses within the library Accessing Learning Paths 1. Click Learning Paths from the Learn menu 2. Select a learning path to view its sequence 3. Courses in learning paths follow a recommended order My Learning Section The My Learning section shows all content assigned to you personally. Viewing Your Assignments 1. Navigate to My Learning from your user menu 2. See all courses assigned to you, regardless of type 3. Filter by completion status using the status buttons: - Completed - Finished courses - Required - Mandatory training - Not Started - Unbegun courses - In-progress - Partially completed courses Understanding Assignment Details Each course listing shows: - Course name and type (Video, Assessment, PDF, etc.) - Publisher information - Estimated completion time (when available) - Assignment status (Required, Optional) - Due dates (when specified) - Progress indicators for started courses Course Access Requirements Some courses have special access requirements: - Proctored courses display a proctor icon and require supervised completion - Licensed courses show availability based on your organization's licenses - Required courses display with yellow highlighting and may show due dates Starting a Course 1. Click the play button on any available course 2. Courses with no available content show a ban icon instead 3. Some courses may redirect you to enter an enrollment code for proctored sessions The system automatically tracks your progress as you work through course content, allowing you to continue where you left off in future sessions.

Last updated on Apr 01, 2026

Taking Courses and Tracking Progress

Taking Courses and Tracking Progress As a K-12 educator, you'll use PD Edge's Learn module to complete professional development courses, take assessments, and track your progress toward certification requirements. Accessing Your Learning Content You can find your assigned and available content through several pathways: From the Learn Dashboard 1. Click Learn in the main navigation 2. View your personalized dashboard showing: - Continue Content - Courses you've started but not finished - Required Content - Mandatory training assigned to you - Content Libraries - Collections of related courses - Learning Paths - Structured sequences of courses From Content Categories Navigate directly to specific content types: 1. Click Learn → Courses for guided content 2. Click Learn → Assessments for standalone exams 3. Click Learn → Videos for video-based training 4. Click Learn → PDFs for document-based content Using the Guided Content Player The content player provides a structured learning experience with chapters and sections. Starting a Course 1. Click the play button (▶) on any available course 2. The player opens showing: - Left panel - Course outline with chapters and sections - Main area - Current content (video, text, interactive elements) - Progress indicators - Your completion status Navigating Course Content Moving Between Sections: - Click Next to advance to the next section - Click Previous to return to earlier content - Use the left panel to jump to specific chapters or sections Tracking Your Progress: - Progress bars show completion for each chapter - Green highlighting indicates completed sections - Current section is clearly marked in the navigation Video Content Features When viewing video content: - Automatic progress tracking - Your position is saved every 5 seconds - Resume capability - Return to where you left off - Completion detection - 100% progress when video ends - Manual seeking - Click timeline to jump to specific points Completing Assessments and Exams Assessments test your understanding and may be required for certification. Taking an Assessment 1. Click the play button on an assessment 2. Read all instructions carefully 3. Answer questions using the provided interface: - Multiple choice - Select one correct answer - Multiple selection - Check all applicable answers - Short answer - Type your response Assessment Features Answer Saving: - Your responses are automatically saved as you answer - You can change answers before submitting (if allowed) - Progress is maintained if you need to exit and return Proctored Assessments: - Some assessments require proctor supervision - Enter the enroll code provided by your proctor - Wait in the lobby until the session begins - Follow all proctoring guidelines during the exam Viewing Results After completion: - Immediate feedback for most assessments - Final score and pass/fail status - Detailed results showing performance by section - Certificate generation for passed assessments (when applicable) Monitoring Your Progress Track your learning progress through multiple views: Individual Course Progress Within each course: - Percentage complete shown in course cards - Chapter progress bars in the course outline - Section completion checkmarks for finished content - Time estimates for remaining content Overall Dashboard View From your Learn dashboard: - Continue Content section shows partially completed courses - Completion status indicators: - Green background = Completed - Yellow background = Required - Orange background = In Progress - White background = Not Started Content Filtering Use status filters to focus on specific content: - Completed - Finished courses and passed assessments - Required - Mandatory training assigned to you - In Progress - Partially completed content - Not Started - Available but not yet begun Understanding Completion Requirements Different content types have different completion criteria: Guided Content (Courses) - Must progress through all required sections - Complete any embedded assessments - Meet minimum time requirements (if specified) - Achieve passing scores on required exams Video Content - Watch video to completion (100%) - Automatic tracking prevents skipping ahead - Some videos allow replay for review Assessments - Achieve the minimum passing score - May have limited attempts - Proctoring required for certain exams - Immediate or delayed results depending on assessment type Managing Required Training As a K-12 educator, you'll often have mandatory professional development requirements: Identifying Required Content - Red asterisk (✱) indicates required training - Yellow highlighting on course cards - Complete by dates shown when applicable - Appears in "Required Content" dashboard section Meeting Deadlines - Check completion dates regularly - Prioritize courses with approaching deadlines - Contact your administrator if you need deadline extensions - Track progress to ensure timely completion Getting Help If you encounter issues: - Contact your organization administrator for content access problems - Reach out to technical support for player or system issues - Check with your proctor for proctored assessment questions - Review course instructions for content-specific guidance Your learning progress is automatically saved, so you can always return to continue where you left off. Focus on understanding the material rather than rushing through, as many courses include knowledge checks and assessments that require mastery of the content.

Last updated on Apr 01, 2026

Managing Course Assignments

Managing Course Assignments Course assignments are how you make learning content available to staff in your organization. As a system administrator, you can assign courses, set deadlines, and track completion progress. Understanding Assignment Types PD Edge supports two types of course assignments: Required Assignments - Content that users must complete, often with deadlines Recommended Assignments - Optional content suggested for professional development Required assignments appear with a red asterisk and yellow background in users' learning dashboards. Viewing Product Assignments You can access assignment management in several ways: 1. Navigate to System Admin → Learn → Product Assignments 2. Go to System Admin → Learn → Products and click View Assignments next to any product 3. Access assignments through the Products section when managing specific content The assignment list shows: - User: Who received the assignment - Product: The assigned course or content - Assigned By: Administrator who created the assignment - Start Date: When access begins - End Date: When access expires (if set) - Status: Current assignment status Managing Assignment Dates and Deadlines When creating assignments, you can set several important dates: Available On - When users can first access the content Complete By - Deadline for completion (creates required status) Expires On - When access ends Setting Completion Deadlines To make an assignment required with a deadline: 1. Create or edit the product assignment 2. Set the Complete By date 3. Check Required if not automatically set 4. Save the assignment Users will see required content highlighted in their learning dashboard with deadline information. Bulk Assignment Operations For efficient management across multiple users or organizations: Creating Bulk Assignments 1. Go to System Admin → Learn → Products 2. Click Assign Users next to the product 3. Select multiple users or entire organizations 4. Set common assignment parameters 5. Apply assignments to all selected users Managing Existing Assignments 1. Navigate to System Admin → Learn → Product Assignments 2. Use filters to find specific assignments 3. Select multiple assignments using checkboxes 4. Choose bulk actions: - Extend deadlines - Revoke assignments - Update assignment parameters Managing User Course Access Individual User Access To assign content to a specific user: 1. Go to System Admin → Learn → Products 2. Find the course or content 3. Click Assign Users 4. Search for and select the user 5. Set assignment dates and requirements 6. Save the assignment Organization-Level Access To provide access to entire organizations: 1. Navigate to the product in System Admin → Learn → Products 2. Click Manage Access 3. Select organizations that should have access 4. Set visibility and assignment rules 5. Apply changes Users in selected organizations will see the content in their available learning options. Tracking Assignment Progress Assignment Status Types Not Started - User hasn't begun the content In Progress - User has started but not completed Completed - User finished successfully Failed - User completed but didn't pass (for assessments) Expired - Assignment deadline passed without completion Monitoring Completion 1. Go to System Admin → Learn → Results 2. Filter by specific assignments or date ranges 3. Review completion rates and progress 4. Export data for further analysis You can also view individual user progress by accessing their learning profile through the user management system. Assignment Best Practices Set Clear Deadlines - Use specific completion dates rather than open-ended assignments Organize by Role - Group assignments by job function or department for easier management Monitor Progress - Check completion rates regularly and follow up on overdue assignments Use Bulk Operations - Save time by managing similar assignments together rather than individually Assignment management is essential for ensuring your professional development requirements are met across your organization while providing staff with clear expectations and deadlines.

Last updated on Apr 01, 2026

Viewing Course Results and Transcripts

Viewing Course Results and Transcripts Track your professional development progress by accessing your completed course records, certificates, and PD hours through My Transcripts. Accessing My Transcripts Your transcript contains all completed learning activities and earned credentials. 1. Navigate to Learn from the main menu 2. Click My Transcripts in the dashboard 3. View your complete learning history Your transcript displays: - Completed courses and assessments - Earned certificates - Professional development hours - Completion dates and scores Viewing Completion Certificates Access downloadable certificates for completed courses. 1. Open My Transcripts 2. Locate the completed course 3. Click View Certificate if available 4. Use the Print button to save or print your certificate Note: Certificates are only available for courses that offer certification upon completion. Understanding PD Hours Tracking Professional development hours are automatically calculated based on course completion. Hours Display - Total Hours: All PD hours earned to date - Period Hours: Hours earned in the selected time period - Required Hours: Hours needed to meet requirements - Status: Progress toward requirements (On Track, Behind) Hour Calculation - Hours are awarded upon successful course completion - Assessment-only content may not award PD hours - Hour values are set by your administrator Downloading and Printing Records Export your transcript data for external reporting. Individual Certificates 1. Click View Certificate next to any completed course 2. Use your browser's print function to save as PDF 3. Certificates include completion date, score, and verification details Complete Transcript Export Contact your administrator to request a complete transcript export for: - State reporting requirements - License renewal documentation - Professional portfolio records Viewing Course Results Access detailed results for completed assessments and courses. Result Information - Final Score: Your achieved score - Passing Score: Minimum score required - Attempts: Number of attempts taken - Completion Date: When you finished the course - Status: Pass, Fail, or In Progress Retaking Assessments If you need to retake an assessment: - Failed assessments may allow retakes based on your organization's policy - Contact your administrator if retake options aren't available - Previous attempt scores remain in your record Tracking Progress Monitor your ongoing learning activities. In-Progress Courses - View percentage complete for active courses - See last accessed date - Resume from where you left off Required Content Required courses appear with: - Red asterisk indicator - Due date (if applicable) - Priority placement in your dashboard Your transcript serves as your official record of professional development and can be used for license renewal, performance evaluations, and career advancement documentation.

Last updated on Apr 01, 2026

Accessing Your Courses

Accessing Your Courses You can access your assigned courses and learning content from multiple locations within the Learn module. This article explains how to navigate to your courses and understand the different types of content available. Accessing Courses from the Dashboard The Learn dashboard provides the quickest access to your courses and content. 1. Navigate to the Learn dashboard from the main menu 2. Look for these sections on your dashboard: - Continue Content: Shows courses you've started but haven't completed - Required Content: Displays courses that are required for you to complete - Content Libraries: Collections of related courses and materials - Learning Paths: Structured sequences of courses 3. Click on any course card to launch the content Navigating to Course Collections Content Libraries Content Libraries organize courses by subject, topic, or skill area. 1. Click Content Libraries from the Learn menu 2. Browse available libraries by scrolling through the cards 3. Click on a library to view the courses it contains 4. Use the search bar to find specific content by name 5. Filter courses by: - Topics: Subject matter categories - Skills: Specific competencies - Subjects: Academic areas Course Categories You can also access courses by their type: 1. Look for course category links in the Learn menu (varies by organization) 2. Common categories include: - Courses - Assessments - Videos - Documents 3. Click on any category to view all content of that type Understanding Course Types and Status Course Status Indicators Courses display different background colors based on their status: - Green background: Completed courses - Yellow background: Required courses - Red background: Failed assessments that need to be retaken - White background: Available courses not yet started - Orange background: Courses in progress Course Information Each course card shows: - Course type: Video, Assessment, Document, etc. - Item number: Unique identifier (if applicable) - Publisher: Content creator - Duration: Estimated completion time (when available) - Description: Brief overview of the content - Requirements: Whether the course is required and any completion deadlines Course Icons Look for these icons on course cards: - Play button: Click to launch the course - Clock icon: Shows estimated duration - Asterisk: Indicates required content - Street view icon: Shows proctored content requiring supervision Viewing Course Assignments Required Courses Required courses appear with special indicators: 1. Yellow background on course cards 2. Red asterisk icon with "Required" text 3. Completion deadline (if applicable) Required courses may come from: - Direct assignments from administrators - Recommended content based on your role - Learning path requirements Course Availability Some courses may have: - Start dates: When you can begin the course - End dates: When access expires - License limits: Limited number of users who can access the content Searching and Filtering Courses Using Search 1. Locate the search bar in any course listing 2. Enter course names, item numbers, or keywords 3. Results update automatically as you type Applying Filters Use sidebar filters to narrow your course list: 1. By Topic: Select relevant subject areas 2. By Status: Show only completed, required, or in-progress courses 3. By Category: Filter by course type or subject Status Filters Click these filter buttons to view specific course statuses: - Completed: Courses you've finished successfully - Required: Courses you must complete - Not Started: Available courses you haven't begun - In-Progress: Courses you've started but haven't finished - Failed: Assessments that need to be retaken (for assessment content) Course Access Requirements Standard Access Most courses can be accessed directly by clicking the play button on the course card. Proctored Content Some assessments require supervision: 1. Look for the street view icon on course cards 2. You may need to enter an enrollment code provided by your proctor 3. Wait for the proctored session to begin before starting License Restrictions If you see "No license available": 1. Contact your administrator 2. Check if the course has enrollment limits 3. Verify your organization has active licenses for the content Next Steps Once you've located your courses, you can: - Launch courses by clicking the play button - Track your progress through the dashboard - View completion certificates in your transcript - Contact administrators if you need access to additional content Your course progress and completion status sync automatically across all areas of the platform, so you can start a course in one location and continue it from another.

Last updated on Apr 02, 2026

Course Assessments and Exams

Course Assessments and Exams Course assessments measure your understanding of the material and may be required for certification or professional development credit. The system tracks your attempts, scores, and progress automatically. Taking Course Assessments Assessments are embedded within courses and appear as you progress through the content. Starting an Assessment 1. Navigate to your assigned course from My Learning 2. Complete any prerequisite sections marked as required 3. Click the assessment section when it becomes available 4. Review any special instructions or time limits before beginning 5. Click Start Assessment to begin During the Assessment - Answer all questions completely - Use the Previous and Next buttons to navigate between questions - Your answers are automatically saved as you progress - Review your responses before final submission - Click Submit Assessment when ready to complete Assessment Types Multiple Choice: Select the best answer from the provided options Multiple Selection: Choose all correct answers from the list Short Answer: Provide written responses in the text field provided Understanding Scoring and Results Viewing Your Scores After completing an assessment, you can view detailed results: 1. Go to My Learning and locate the completed course 2. Click on the course to view your enrollment details 3. Your final score and status appear in the results section 4. Expand individual attempts to see question-by-question performance Score Information Final Score: Your overall percentage on the assessment Passing Score: The minimum percentage required to pass (typically set by your administrator) Status: Shows Pass, Fail, or In Progress Attempts: Number of times you've taken the assessment Result Details The results page shows: - Your score for each section or exam within the assessment - Date and time of completion - Proctor information (if the assessment was proctored) - Detailed breakdown by attempt Retaking Failed Assessments You can retake most assessments if you don't achieve a passing score on your first attempt. Retake Process 1. Return to the course from My Learning 2. Navigate to the failed assessment section 3. Click Retake Assessment or Start Assessment again 4. Complete the assessment following the same process 5. Your new score will replace the previous attempt for grading purposes Retake Policies - Most courses allow multiple attempts - Some assessments may have attempt limits set by your administrator - Your highest score typically counts as your official grade - All attempts remain visible in your results history Proctored Retakes If your original assessment was proctored, retakes may also require proctoring: - Contact your administrator to schedule a proctored retake session - You'll receive an enrollment code for the proctored session - Complete the assessment during the scheduled proctored time Assessment Progress Tracking Completion Status Your assessment status appears throughout the system: Not Started: Assessment not yet attempted In Progress: Assessment started but not completed Completed - Pass: Assessment completed with passing score Completed - Fail: Assessment completed but score below passing threshold Professional Development Credit Passed assessments may count toward your professional development requirements: - PD hours are awarded upon successful completion - Credit appears in your transcript automatically - Certificates are generated for qualifying assessments - Hours count toward annual PD requirements Troubleshooting Assessment Issues Technical Problems If you experience technical difficulties during an assessment: - Refresh your browser and return to the assessment - Your answers should be automatically saved - Contact technical support if problems persist - Document any error messages you receive Questions About Content For questions about assessment content or scoring: - Review the course materials for clarification - Contact your instructor or course administrator - Check if additional study resources are available - Request feedback on specific questions if allowed Your assessment results contribute to your professional development record and help demonstrate your mastery of important educational concepts and practices.

Last updated on Apr 02, 2026

Course Completion and Certificates

Course Completion and Certificates Understanding how to complete courses and earn certificates helps you track your professional development progress and meet training requirements. Course Completion Requirements Each course has specific requirements you must meet to earn completion: Content Requirements - View all required sections - Complete all chapters and digital assets - Pass assessments - Achieve the minimum passing score on exams - Meet time requirements - Spend the required time on video content Tracking Your Progress You can monitor your completion status in several ways: - Progress bars - Visual indicators show percentage complete - Section checkmarks - Completed sections display green checkmarks - Dashboard status - Course cards show "In Progress" or "Completed" Earning Certificates Certificates are automatically generated when you successfully complete qualifying courses. Certificate Requirements To earn a certificate, you must: 1. Complete all required course content 2. Pass all required assessments with the minimum score 3. Meet any time-based requirements 4. Fulfill proctoring requirements if applicable Certificate Generation Certificates are created automatically upon course completion. The system: - Generates a PDF certificate with your name and completion date - Records professional development hours earned - Adds the certificate to your transcript - Sends email notification of completion Viewing Your Certificates Accessing Certificates You can view your earned certificates through: 1. Course completion screen - Download immediately after finishing 2. My Transcripts - Access all certificates from your profile 3. Course details - Return to completed courses to re-download Certificate Information Each certificate includes: - Your name and organization - Course title and completion date - Professional development hours earned - Unique certificate number - Completion verification details Completion Status Types Status Indicators Courses display different status indicators based on your progress: - Not Started - Course assigned but not yet accessed - In Progress - Course started but not completed - Completed - All requirements met successfully - Failed - Did not meet passing requirements - Required - Must be completed by specified date Failed Course Requirements If you don't pass a course: 1. Review your exam results to identify weak areas 2. Retake failed assessments if retakes are allowed 3. Review course content before reattempting 4. Contact your administrator if additional attempts are needed Managing Your Learning Progress Required Content Required courses appear with special indicators: - Yellow highlighting indicates required status - Completion deadlines are prominently displayed - Required courses appear at the top of your content list Tracking Professional Development Hours The system automatically calculates PD hours when you complete courses: 1. Hours are awarded based on course duration and type 2. Certificates record the exact hours earned 3. Your transcript maintains a running total 4. Reports show progress toward annual requirements Accessing Completed Courses After completion, you can still access course materials: - Download certificates - Save or print completion certificates - Review content - Revisit course materials for reference - View transcripts - See all completion history in one place Transcript Records Your transcript provides a comprehensive view of all learning achievements: Transcript Contents - All completed courses with dates - Certificates earned with verification numbers - Professional development hours accumulated - Assessment scores and attempts - Completion status for all assigned content Sharing Transcripts You can export your transcript data for: - License renewal applications - Employment verification - Professional development documentation - Personal record keeping Contact your administrator if you need official transcript documentation or have questions about completion requirements for specific courses.

Last updated on Apr 02, 2026

Proctored Courses and Sessions

Proctored Courses and Sessions Some courses require proctored sessions where a certified proctor supervises your learning and assessment activities. This ensures assessment integrity and meets certification requirements. Understanding Proctored vs. Self-Paced Courses Proctored Courses Proctored courses require supervised sessions and include: - Live supervision by a certified proctor - Scheduled sessions with specific start times - Enrollment codes to join sessions - Controlled assessment environment - Identity verification during exams Proctored courses are marked with a proctor icon in your course list. Self-Paced Courses Self-paced courses allow you to: - Start and stop at your convenience - Take assessments independently - Access content 24/7 - Progress at your own speed Joining Proctored Sessions Finding Your Enrollment Code Your administrator or proctor will provide an enrollment code when a proctored session is scheduled. This code is typically: - 6-8 characters (letters and numbers) - Case-sensitive - Valid for specific sessions Entering Your Enrollment Code 1. Navigate to the proctored course in your learning dashboard 2. Click Enter Enrollment Code when prompted 3. Type the enrollment code exactly as provided 4. Click Join Session The system will validate your code and either: - Allow you to join the session lobby - Display an error if the code is invalid or expired Session Lobby Once you enter a valid enrollment code, you'll be placed in the session lobby where you: 1. Wait for the proctor to start the session 2. See your status as "Waiting" 3. Cannot access course content until the session begins When the proctor starts the session: - Your status changes to "In Session" - You're automatically redirected to the course content - The proctored session begins Working with Proctors During Sessions Proctor Responsibilities During proctored sessions, your proctor will: - Monitor your progress through the course - Verify your identity at the beginning - Supervise assessments to ensure integrity - Provide technical support if needed - End the session when complete Your Responsibilities During proctored sessions, you should: - Join sessions on time to avoid delays - Have proper identification ready for verification - Follow proctor instructions throughout the session - Ask questions if you need clarification - Stay focused on the learning content Communication with Proctors Proctors may communicate with you through: - Verbal instructions in live sessions - Chat messages in the session interface - Screen sharing for technical assistance - Email notifications for session updates Assessment Supervision Proctored Exams When taking assessments in proctored sessions: 1. Wait for proctor authorization before starting 2. Keep your screen visible to the proctor 3. Don't navigate away from the assessment 4. Ask permission before taking breaks 5. Submit when complete and notify the proctor Identity Verification Proctors may verify your identity by: - Checking photo ID at session start - Comparing to registration information - Monitoring throughout the session Assessment Security During proctored assessments: - No external resources unless specifically allowed - No communication with others - Screen recording may be active - Browser lockdown prevents other applications Technical Requirements System Requirements Ensure your computer meets these requirements: Hardware: - Webcam (if video monitoring required) - Microphone for communication - Stable internet connection - Updated web browser Software: - Supported browsers: Chrome, Firefox, Safari, Edge - JavaScript enabled - Pop-up blockers disabled for the platform - Latest browser version recommended Network: - Broadband internet connection - Minimum 2 Mbps upload/download speed - Stable connection without interruptions - Firewall configured to allow platform access Pre-Session Testing Before joining a proctored session: 1. Test your browser compatibility 2. Check internet speed and stability 3. Verify camera and microphone function 4. Close unnecessary applications 5. Ensure quiet environment Troubleshooting Common Issues Cannot Join Session If you can't join a proctored session: Invalid Enrollment Code: - Double-check the code for typos - Ensure caps lock and special characters are correct - Verify the code hasn't expired - Contact your administrator for a new code Session Not Started: - Wait in the lobby for the proctor to begin - Check session start time with your administrator - Refresh the page if status doesn't update Technical Issues: - Clear browser cache and cookies - Disable browser extensions temporarily - Try a different browser - Contact technical support Connection Problems If you experience connection issues during a session: 1. Check internet connection stability 2. Refresh the browser page 3. Rejoin using your enrollment code 4. Contact the proctor immediately 5. Document any lost progress Assessment Interruptions If your assessment is interrupted: - Don't panic - progress is usually saved - Notify the proctor immediately - Wait for instructions before proceeding - Rejoin the session if disconnected - Resume where you left off Audio/Video Issues For camera or microphone problems: 1. Check browser permissions for media access 2. Verify hardware connections 3. Test with other applications 4. Restart your browser 5. Contact the proctor for assistance After the Session Completion Status When you complete a proctored session: - Final scores are recorded automatically - Completion certificates are generated if applicable - Progress is saved to your transcript - Session end time is documented Results Review After completing proctored assessments: 1. Check your results in the course dashboard 2. Review feedback from assessments 3. Download certificates if earned 4. Contact support with any questions about scores Your proctored session results are permanent and cannot be retaken without administrator approval. Next Steps After successful completion: - Access your certificate from the transcript section - Share completion status with supervisors if required - Continue to next required training if applicable - Maintain records for professional development tracking Getting Help During Sessions If you need help during a proctored session: - Contact the proctor first for immediate assistance - Use session chat if available - Raise your hand in video sessions - Call the support number provided by your administrator Outside Sessions For general questions about proctored courses: - Contact your administrator about enrollment codes - Review course requirements in your learning dashboard - Check technical requirements before sessions - Schedule makeup sessions if needed Contact your system administrator or training coordinator for specific questions about proctored course requirements and scheduling.

Last updated on Apr 02, 2026