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Proctored Courses and Sessions

Last updated on Apr 02, 2026

Proctored Courses and Sessions

Some courses require proctored sessions where a certified proctor supervises your learning and assessment activities. This ensures assessment integrity and meets certification requirements.

Understanding Proctored vs. Self-Paced Courses

Proctored Courses

Proctored courses require supervised sessions and include:

  • Live supervision by a certified proctor
  • Scheduled sessions with specific start times
  • Enrollment codes to join sessions
  • Controlled assessment environment
  • Identity verification during exams

Proctored courses are marked with a proctor icon in your course list.

Self-Paced Courses

Self-paced courses allow you to:

  • Start and stop at your convenience
  • Take assessments independently
  • Access content 24/7
  • Progress at your own speed

Joining Proctored Sessions

Finding Your Enrollment Code

Your administrator or proctor will provide an enrollment code when a proctored session is scheduled. This code is typically:

  • 6-8 characters (letters and numbers)
  • Case-sensitive
  • Valid for specific sessions

Entering Your Enrollment Code

  1. Navigate to the proctored course in your learning dashboard
  2. Click Enter Enrollment Code when prompted
  3. Type the enrollment code exactly as provided
  4. Click Join Session

The system will validate your code and either:

  • Allow you to join the session lobby
  • Display an error if the code is invalid or expired

Session Lobby

Once you enter a valid enrollment code, you'll be placed in the session lobby where you:

  1. Wait for the proctor to start the session
  2. See your status as "Waiting"
  3. Cannot access course content until the session begins

When the proctor starts the session:

  • Your status changes to "In Session"
  • You're automatically redirected to the course content
  • The proctored session begins

Working with Proctors During Sessions

Proctor Responsibilities

During proctored sessions, your proctor will:

  • Monitor your progress through the course
  • Verify your identity at the beginning
  • Supervise assessments to ensure integrity
  • Provide technical support if needed
  • End the session when complete

Your Responsibilities

During proctored sessions, you should:

  • Join sessions on time to avoid delays
  • Have proper identification ready for verification
  • Follow proctor instructions throughout the session
  • Ask questions if you need clarification
  • Stay focused on the learning content

Communication with Proctors

Proctors may communicate with you through:

  • Verbal instructions in live sessions
  • Chat messages in the session interface
  • Screen sharing for technical assistance
  • Email notifications for session updates

Assessment Supervision

Proctored Exams

When taking assessments in proctored sessions:

  1. Wait for proctor authorization before starting
  2. Keep your screen visible to the proctor
  3. Don't navigate away from the assessment
  4. Ask permission before taking breaks
  5. Submit when complete and notify the proctor

Identity Verification

Proctors may verify your identity by:

  • Checking photo ID at session start
  • Comparing to registration information
  • Monitoring throughout the session

Assessment Security

During proctored assessments:

  • No external resources unless specifically allowed
  • No communication with others
  • Screen recording may be active
  • Browser lockdown prevents other applications

Technical Requirements

System Requirements

Ensure your computer meets these requirements:

Hardware:

  • Webcam (if video monitoring required)
  • Microphone for communication
  • Stable internet connection
  • Updated web browser

Software:

  • Supported browsers: Chrome, Firefox, Safari, Edge
  • JavaScript enabled
  • Pop-up blockers disabled for the platform
  • Latest browser version recommended

Network:

  • Broadband internet connection
  • Minimum 2 Mbps upload/download speed
  • Stable connection without interruptions
  • Firewall configured to allow platform access

Pre-Session Testing

Before joining a proctored session:

  1. Test your browser compatibility
  2. Check internet speed and stability
  3. Verify camera and microphone function
  4. Close unnecessary applications
  5. Ensure quiet environment

Troubleshooting Common Issues

Cannot Join Session

If you can't join a proctored session:

Invalid Enrollment Code:

  • Double-check the code for typos
  • Ensure caps lock and special characters are correct
  • Verify the code hasn't expired
  • Contact your administrator for a new code

Session Not Started:

  • Wait in the lobby for the proctor to begin
  • Check session start time with your administrator
  • Refresh the page if status doesn't update

Technical Issues:

  • Clear browser cache and cookies
  • Disable browser extensions temporarily
  • Try a different browser
  • Contact technical support

Connection Problems

If you experience connection issues during a session:

  1. Check internet connection stability
  2. Refresh the browser page
  3. Rejoin using your enrollment code
  4. Contact the proctor immediately
  5. Document any lost progress

Assessment Interruptions

If your assessment is interrupted:

  • Don't panic - progress is usually saved
  • Notify the proctor immediately
  • Wait for instructions before proceeding
  • Rejoin the session if disconnected
  • Resume where you left off

Audio/Video Issues

For camera or microphone problems:

  1. Check browser permissions for media access
  2. Verify hardware connections
  3. Test with other applications
  4. Restart your browser
  5. Contact the proctor for assistance

After the Session

Completion Status

When you complete a proctored session:

  • Final scores are recorded automatically
  • Completion certificates are generated if applicable
  • Progress is saved to your transcript
  • Session end time is documented

Results Review

After completing proctored assessments:

  1. Check your results in the course dashboard
  2. Review feedback from assessments
  3. Download certificates if earned
  4. Contact support with any questions about scores

Your proctored session results are permanent and cannot be retaken without administrator approval.

Next Steps

After successful completion:

  • Access your certificate from the transcript section
  • Share completion status with supervisors if required
  • Continue to next required training if applicable
  • Maintain records for professional development tracking

Getting Help

During Sessions

If you need help during a proctored session:

  • Contact the proctor first for immediate assistance
  • Use session chat if available
  • Raise your hand in video sessions
  • Call the support number provided by your administrator

Outside Sessions

For general questions about proctored courses:

  • Contact your administrator about enrollment codes
  • Review course requirements in your learning dashboard
  • Check technical requirements before sessions
  • Schedule makeup sessions if needed

Contact your system administrator or training coordinator for specific questions about proctored course requirements and scheduling.