Assessments

Assessment Overview

Assessment Overview The Learn module provides comprehensive assessment capabilities to evaluate learning progress and measure professional development outcomes. You can create, assign, and track various types of assessments to support your organization's learning objectives. Types of Assessments Exams Standalone assessments that test specific knowledge or skills. Exams can include: - Multiple choice questions - Multiple selection questions - Short answer responses - Mixed question types Exams are ideal for certification requirements, skills validation, or knowledge checks. Quizzes Embedded assessments within guided content that reinforce learning. Quizzes help learners: - Check understanding of key concepts - Practice skills in context - Receive immediate feedback - Identify areas needing review Certification Assessments Comprehensive evaluations that lead to credential awards. These assessments: - Require passing scores to earn certificates - May have prerequisites or completion requirements - Support professional development hour tracking - Provide verification for external reporting Assessment vs Guided Content Assessment Content Purpose-built evaluations focused on measuring learning outcomes: - Scored automatically with immediate results - Support retakes based on your organization's policies - Generate detailed performance analytics - Can be standalone or part of learning paths Guided Content Instructional materials that teach concepts and skills: - Include chapters, sections, and multimedia resources - May contain embedded quizzes for practice - Track completion and progress percentages - Lead learners through structured learning experiences Proctored vs Unproctored Sessions Proctored Assessments Supervised evaluations that require oversight: - Proctor role required to administer sessions - Learners enter enroll codes to join sessions - Real-time monitoring ensures assessment integrity - Detailed proctoring records maintained for compliance Unproctored Assessments Self-directed evaluations completed independently: - Learners access assessments directly from their dashboard - No supervision required - Flexible scheduling based on availability - Suitable for low-stakes evaluations and practice Assessment Results and Reporting Individual Results Track each learner's assessment performance: - Final scores and passing status - Number of attempts taken - Completion dates and time spent - Detailed question-by-question analysis Organizational Analytics Monitor assessment effectiveness across your organization: - Pass rates by assessment and department - Score distributions and performance trends - Question analysis to identify difficult content - Completion rates and engagement metrics Export Capabilities Generate reports for external systems: - CSV exports for detailed analysis - PDF transcripts for individual records - Bulk reporting for compliance documentation - Integration data for HR systems Role Requirements Taking Assessments Observable role - Can access and complete assigned assessments Managing Assessment Content Publisher role - Can create and edit assessment questions and structure Proctoring Sessions Proctor role - Can create proctored sessions and supervise learners Viewing Reports Reporter role - Can access assessment analytics and generate reports Administrative Access System Administrator or Organization Administrator roles - Full access to all assessment features and data Getting Started 1. Review available assessments in your Learn dashboard 2. Complete required assessments based on your role and assignments 3. Track your progress through the results section 4. Retake assessments if permitted by your organization's policies 5. Download certificates upon successful completion of certification assessments Assessment data integrates with your organization's professional development tracking, ensuring proper documentation of learning achievements and compliance requirements.

Taking Assessments

Taking Assessments Assessments test your understanding of course material and may be required for certification or professional development credit. Finding Your Assessments You can access assessments through several locations in the Learn module: 1. Dashboard - Required assessments appear in your "Required Content" section 2. Assessment Library - Browse all available assessments by navigating to Learn > Assessments 3. Content Libraries - Assessments within specific content packages 4. Learning Paths - Assessments embedded in structured learning sequences Starting an Assessment To begin an assessment: 1. Click on the assessment title or the play button 2. Review any instructions or time limits displayed 3. For proctored assessments, enter the enrollment code provided by your proctor 4. Click "Start Assessment" to begin Note: Some assessments require a proctor to be present. You'll see a "Proctored" indicator for these exams. Assessment Interface Once you start an assessment, you'll see: - Question counter showing current question and total (e.g., "3 of 15") - Timer if the assessment is timed - Navigation buttons to move between questions - Question text and answer options - Progress indicator showing completion status Question Types The system supports several question formats: Multiple Choice Select one correct answer from the provided options. Click the radio button next to your choice. Multiple Selection Choose all correct answers from the options. Check the boxes for each correct response. Short Answer Type your response in the text field. These questions may be automatically or manually graded depending on the assessment setup. Navigating Questions Use the navigation controls to move through the assessment: - Next - Move to the following question - Previous - Return to earlier questions - Question List - Jump directly to specific questions (if enabled) Your answers are automatically saved as you progress through the assessment. Time Management For timed assessments: - The remaining time displays prominently at the top of the screen - You'll receive warnings when time is running low - The assessment automatically submits when time expires - Your progress saves continuously, so you won't lose work if disconnected Submitting Your Assessment When you've completed all questions: 1. Review your answers using the question navigation 2. Click "Submit Assessment" 3. Confirm your submission in the dialog box 4. Wait for your results to process Important: You cannot change answers after submitting unless retakes are allowed. Understanding Your Results After submission, you'll see your assessment results including: - Final Score - Your points earned and percentage - Pass/Fail Status - Whether you met the passing threshold - Passing Score - The minimum score required - Attempt Number - Which attempt this represents - Completion Date - When you finished the assessment Detailed Score Breakdown For comprehensive assessments, results may include: - Performance by question or section - Time spent on each area - Comparison to passing standards - Areas for improvement Retaking Assessments If retakes are allowed: 1. Return to the assessment from your content library 2. Click the play button to start a new attempt 3. Your highest score typically counts as your final grade 4. Previous attempts remain in your history Note: Some assessments limit the number of retakes or require waiting periods between attempts. Certificates and Transcripts Successful completion of assessments may generate: - Certificates - Official credentials you can download and print - Transcript Entries - Records for professional development tracking - Completion Badges - Visual indicators of your achievements These appear in your Learn dashboard and can be accessed from your profile. Proctored Assessments For supervised assessments: 1. Wait for your proctor to provide the enrollment code 2. Enter the code when prompted 3. Follow any additional instructions from your proctor 4. Complete the assessment under supervision 5. Your proctor will verify your identity and monitor your session Technical Requirements For the best assessment experience: - Use a stable internet connection - Enable JavaScript in your browser - Allow pop-ups from the assessment site - Close unnecessary browser tabs - Ensure your device has sufficient battery life Getting Help If you encounter issues during an assessment: - Contact your administrator for technical problems - Reach out to your proctor for supervised assessments - Check with your instructor about content questions - Review the assessment instructions for specific guidance Remember that assessment policies vary by organization, so consult your local guidelines for specific requirements about retakes, time limits, and passing scores.

Proctored Assessments

Proctored Assessments Proctored assessments are supervised exams that require real-time oversight from a certified proctor. These assessments ensure academic integrity and are commonly used for high-stakes certifications and evaluations. Understanding Proctored Requirements What Makes an Assessment Proctored Assessments become proctored when: - Publishers enable the "Force Proctor" setting on the content - Administrators assign content with "Use Proctor" enabled - The assessment is marked for supervised completion You'll see a street-view icon (👤) next to proctored content in your dashboard and course listings. Technical Requirements Before starting a proctored assessment, ensure you have: - Stable internet connection - Updated web browser - Working microphone and camera (if required) - Quiet, private testing environment - Valid identification ready Joining Proctored Sessions Auto-Enroll Sessions For sessions with automatic enrollment: 1. Navigate to the proctored assessment 2. Click Enter Enroll Code when prompted 3. Enter the enroll code provided by your administrator 4. Click Join Session The system will automatically assign you to the appropriate session and update any existing enrollment records. Manual Assignment For pre-assigned sessions: 1. Access the assessment from your dashboard 2. You'll be automatically directed to the proctor lobby 3. Wait for the proctor to start the session 4. Once started, you'll be redirected to the assessment During the Assessment Proctor Lobby Experience When you first access a proctored assessment: 1. You'll enter a waiting lobby with "Waiting" status 2. The proctor will verify your identity and setup 3. Once the session begins, your status changes to "In Session" 4. You'll be automatically redirected to the assessment content Session States Your session will progress through these states: - Waiting - In lobby, waiting for proctor to start - In Session - Assessment is active and available - Completed - Assessment finished Assessment Rules During proctored sessions: - Follow all verbal instructions from your proctor - Keep your camera and microphone active if required - Avoid switching browser tabs or applications - Raise your hand or speak up for technical issues - Complete the assessment within the allotted time Proctor Interaction Communication Guidelines Your proctor may: - Verify your identity before starting - Provide verbal instructions about the assessment - Monitor your progress throughout - Assist with technical difficulties - Stop the session if integrity concerns arise Getting Help If you experience issues during the assessment: 1. Raise your hand to get the proctor's attention 2. Clearly describe the technical problem 3. Follow the proctor's troubleshooting instructions 4. Wait for permission before taking any actions Technical Troubleshooting Common Issues Cannot Enter Enroll Code - Verify the code is correct (codes are case-sensitive) - Ensure the session is still active - Contact your administrator if the code doesn't work Stuck in Waiting Status - Confirm the proctor has started the session - Check your internet connection - Refresh the browser if the status doesn't update Assessment Won't Load - Ensure you meet all technical requirements - Clear your browser cache and cookies - Try using a different browser - Contact technical support if issues persist Browser Requirements For optimal performance: - Use Chrome, Firefox, Safari, or Edge - Enable JavaScript and cookies - Allow camera/microphone access when prompted - Disable browser extensions that might interfere Certification Upon Completion Results Processing After completing a proctored assessment: - Results are processed automatically - Pass/fail status is determined by the passing score - Certificates are generated for successful completions - Results appear in your transcript and reports Verification Information Your completion record will include: - Proctor name and credentials - Session date and time - Assessment results and scores - Verification of supervised completion This documentation provides proof of supervised completion for certification bodies, employers, and regulatory requirements. Failed Attempts If you don't pass on your first attempt: - Review your results and feedback - Study the relevant content areas - Schedule another proctored session if retakes are allowed - Follow your organization's policy for reassessment Next Steps After successful completion: 1. Download your certificate from your transcript 2. Add the certification to your professional portfolio 3. Report completion to your supervisor if required 4. Use the credential for career advancement opportunities Proctored assessments provide verified credentials that demonstrate your competency and commitment to professional development in your field.

Managing Proctored Sessions

Managing Proctored Sessions Proctored sessions allow you to supervise assessments in controlled environments, ensuring assessment integrity and security. Proctors can monitor multiple users taking assessments simultaneously. Understanding Proctored Sessions What Are Proctored Sessions? Proctored sessions are supervised testing environments where: - A proctor oversees assessment administration - Users join sessions using enrollment codes - Sessions can be scheduled for specific times - All activity is monitored and recorded When to Use Proctoring Use proctored sessions for: - High-stakes assessments - Certification exams - State-mandated testing - Professional development evaluations - Any assessment requiring supervision Creating Proctored Sessions Requires proctor role Setting Up a Session 1. Navigate to Learn → Proctored Sessions 2. Click New Session 3. Enter session details: - Session Name - Descriptive name for the session - Assessment - Select the assessment to proctor - Proctor - Assign the supervising proctor - Enrollment Code - Create or auto-generate access code - Session Date/Time - Schedule when session occurs - Duration - Maximum time allowed for session 4. Configure session settings: - Auto-enroll - Allow users to join with enrollment code - Maximum Users - Set participant limit - Late Entry - Allow joining after start time 5. Click Create Session Session Configuration Options Enrollment Settings: - Manual Enrollment - Add specific users to the session - Auto Enrollment - Users join using enrollment code - Hybrid - Combine both enrollment methods Timing Controls: - Scheduled Start - Session begins at specified time - Flexible Start - Proctor controls when session begins - Time Limits - Individual or session-wide time limits Security Options: - Browser Lockdown - Restrict browser functionality - Screen Monitoring - Track user screens during assessment - Identity Verification - Require ID confirmation Managing Session Participants Adding Users to Sessions Manual Addition: 1. Open the proctored session 2. Click Add Users 3. Select users from your organization 4. Choose enrollment options: - Send email invitations - Provide enrollment codes - Set individual time limits 5. Click Add Selected Users Bulk Import: 1. Click Import Users 2. Download the template file 3. Fill in user information 4. Upload completed file 5. Review and confirm additions User Status Management Monitor participant status: - Invited - User has been added but not joined - Waiting - User has joined but session not started - In Session - User is actively taking assessment - Complete - User has finished assessment - Disconnected - User lost connection during session Proctor Dashboard and Controls Starting a Session 1. Navigate to your assigned proctored session 2. Review participant list and session settings 3. Click Start Session when ready 4. Monitor the proctor dashboard for real-time updates Dashboard Features Participant Overview: - Live participant count - Status of each user (waiting, active, complete) - Progress indicators for each assessment - Time remaining for each participant Session Controls: - Pause/resume individual participants - Send messages to all or individual users - Extend time limits as needed - Handle technical issues Monitoring Tools: - Real-time activity feeds - Screen sharing views (if enabled) - Alert notifications for suspicious activity - Chat communication with participants Monitoring Test Progress Real-Time Tracking The proctor dashboard provides: - Active Users - Who is currently taking assessments - Progress Bars - Completion percentage for each user - Time Tracking - Elapsed and remaining time - Status Updates - Real-time activity notifications Assessment Analytics Monitor key metrics: - Participation Rate - Users who joined vs. invited - Completion Rate - Users who finished vs. started - Average Time - Time taken across all participants - Score Distribution - Performance overview Progress Indicators Track individual progress: - Questions answered vs. total questions - Time spent on each section - Number of attempts per question - Flagged questions for review Handling Technical Issues Common Issues and Solutions Connection Problems: 1. Check user's internet stability 2. Refresh browser or restart application 3. Switch to backup device if available 4. Use phone hotspot as alternative connection Browser Issues: 1. Clear browser cache and cookies 2. Disable browser extensions 3. Use supported browser (Chrome, Firefox, Safari) 4. Enable required browser permissions Assessment Access Problems: 1. Verify enrollment code accuracy 2. Check session status (not expired/cancelled) 3. Confirm user permissions and assignments 4. Reset user session if needed Emergency Procedures System Outage: 1. Document affected users and progress 2. Pause session for all participants 3. Communicate with technical support 4. Reschedule session if necessary 5. Preserve partial progress data Individual User Issues: 1. Use proctor chat to communicate with user 2. Extend time limit if technical delays occurred 3. Allow session restart from last saved point 4. Document issue for session records Session Communication Messaging Features Broadcast Messages: - Send announcements to all participants - Provide time warnings and updates - Share important instructions during session Individual Communication: - Private chat with specific users - Provide technical support - Address individual concerns Communication Best Practices 1. Pre-session - Send clear instructions and requirements 2. During session - Provide regular time updates 3. Technical issues - Respond promptly to user concerns 4. Post-session - Confirm completion and next steps Session Completion and Results Ending a Session 1. Monitor all participants for completion 2. Handle any remaining technical issues 3. Allow grace time for final submissions 4. Click End Session when all participants finish 5. Generate session summary report Results Processing After session completion: - Automatic Scoring - Objective questions scored immediately - Manual Review - Essay questions require proctor scoring - Result Distribution - Scores sent to participants and administrators - Certificate Generation - Automated for passing scores Session Documentation Maintain records of: - Participant attendance and completion - Technical issues encountered - Time extensions granted - Communication logs - Final assessment results Best Practices for Proctoring Pre-Session Preparation 1. Test Technology - Verify all systems work properly 2. Communicate Requirements - Send clear instructions to participants 3. Prepare Materials - Have contact information and procedures ready 4. Set Expectations - Explain rules and consequences clearly During Session Management 1. Monitor Actively - Stay engaged with dashboard throughout session 2. Respond Quickly - Address technical issues promptly 3. Document Issues - Keep detailed records of problems 4. Maintain Fairness - Apply rules consistently to all participants Post-Session Follow-up 1. Review Results - Check for any anomalies or issues 2. Process Appeals - Handle any technical issue claims 3. Generate Reports - Document session outcomes 4. Improve Processes - Note lessons learned for future sessions Proctored sessions ensure assessment integrity while providing the flexibility to accommodate various testing scenarios and requirements in your professional development programs.

Assessment Reports

Assessment Reports You can view comprehensive assessment performance data to track progress, identify learning gaps, and measure training effectiveness across your organization. Overview Assessment reports provide detailed analytics on: - Individual and group performance - Question-level analysis - Exam completion rates - Progress tracking over time - Proctor certification status Reports help administrators identify trends, measure program effectiveness, and support data-driven training decisions. Accessing Assessment Reports Assessment reports are available in several locations: Individual Progress Reports 1. Navigate to Learn > Guided Content Progress 2. Select specific content types or organizations 3. Filter by completion status or date range 4. Export results to CSV or PDF Assessment Results 1. Go to Learn > Assessment Results 2. View detailed exam performance data 3. Analyze question-level statistics 4. Track attempt history per user Proctor Certification Reports 1. Access Learn > Reports > Proctor Certifications 2. Review certification status by organization 3. Track certification expiration dates 4. Export certification records to PDF Note: Available reports depend on your user role. Reporters can view data for their assigned organizations, while system administrators see all organizational data. Report Types Progress Reports Track learning completion across your organization: Individual vs Group Performance - View progress by person or aggregate by department - Filter by required vs optional content - See completion percentages and dates - Identify users behind schedule Assessment Progress - Shows assessments started, in progress, and failed - Tracks users with incomplete attempts - Highlights content requiring attention - Displays retry patterns Exam Results and Scoring Detailed assessment performance data: Score Analysis - Final scores for each attempt - Passing score thresholds - Pass/fail status tracking - Score trends over time Attempt History - Number of attempts per user - Best and most recent scores - Date of completion or failure - Time spent on assessments Question Analysis and Statistics Drill down to individual question performance: Question Performance - Percentage of correct responses - Common incorrect answers - Average time spent per question - Difficulty analysis across users Content Effectiveness - Identify challenging topics - Find questions needing revision - Track improvement after content updates - Compare performance across groups Filtering and Searching Narrow your report data using multiple filter options: By Organization - Select specific schools or departments - Include or exclude sub-organizations - Compare performance across locations By Content Type - Filter by guided content types (courses, assessments, etc.) - Select specific learning paths or libraries - Focus on required vs recommended content By User Groups - Filter by job title or role - Select individual users or groups - Include archived user records By Date Range - Set completion date windows - Filter by assignment dates - Track progress over specific periods By Status - Completed vs in-progress content - Passed vs failed assessments - Required vs optional assignments Exporting Data Export report data for further analysis or record-keeping: CSV Export 1. Apply desired filters to your report 2. Click Export > CSV 3. Receive email notification when ready 4. Download file with detailed data CSV exports include all visible columns plus additional metadata for comprehensive analysis. PDF Export 1. Filter data as needed 2. Select Export > PDF 3. Choose formatting options 4. Receive formatted report via email PDF reports provide professionally formatted summaries suitable for presentations or official records. Proctor Certification Tracking For organizations using proctored assessments: Certification Status - View current proctor certifications - Track certification expiration dates - Identify proctors needing recertification - Monitor certification compliance Certification Hierarchy - See proctor-trainee relationships - Track who certified each proctor - Verify certification chains - Maintain audit trails Session Management - Review proctored session history - Track which proctors administered sessions - Monitor session outcomes and results - Verify proper proctoring procedures Using Report Data Identify Learning Gaps - Find topics with low success rates - Target struggling learners for support - Adjust training content based on performance Track Compliance - Monitor required training completion - Ensure certification requirements are met - Generate compliance reports for stakeholders Measure Program Effectiveness - Compare performance before and after training - Analyze score improvements over time - Evaluate content quality and relevance Support Decision Making - Use data to justify training investments - Identify high-performing content for expansion - Make evidence-based curriculum decisions Tip: Regular review of assessment reports helps maintain training quality and ensures learning objectives are being met across your organization.