Accessing Help and Support

When you need assistance with the platform, several support resources are available to help you resolve issues quickly and continue your professional development work.

Getting Started Resources

User Dashboard

Your main dashboard provides contextual help based on your role and available content:

• Required Content tab - Shows mandatory training assignments
• Continue Content tab - Displays courses you've started but not completed
• Content Libraries tab - Access to available learning materials
• Learning Paths tab - Structured learning sequences
• Observations tab - Classroom observation activities (if you have observer or observable roles)

System Notifications

The platform displays helpful information throughout your experience:

• Badge counts on dashboard tabs show pending items
• Status messages indicate your progress and next steps
• Time-based reminders highlight recent activity

Finding Help Information

Navigation Menu

Most help resources are accessible through the main navigation:

1. Look for help icons or "Support" links in the top menu
2. Check the user menu (typically under your profile name)
3. Review any "Getting Started" or "Help" sections

Contextual Help

Many pages include built-in assistance:

• Tooltips on form fields explain what information to enter
• Description text clarifies feature purposes
• Status indicators show current state and next actions

Role-Specific Support

For Observable Users (Teachers)

If you're being observed, your dashboard shows:

• How many times your classroom has been observed
• When your last observation occurred
• Direct links to view your observation history

For Observer Users (Administrators/Coaches)

If you conduct observations, you can access:

• Count of classrooms you've observed
• Timeline of your observation activity
• Links to manage your conducted observations

For Organization Administrators

Administrative users see broader organizational data:

• Total observations across your organization
• Organization-wide observation activity
• Administrative management links

Contacting Support

Before Contacting Support

1. Check your dashboard for status updates
2. Review any error messages for specific details
3. Note your user role and the specific feature you're using
4. Document the steps you were taking when the issue occurred

Information to Include

When requesting support, provide:

• Your role in the system (teacher, administrator, coach, etc.)
• The specific feature or page where you encountered the issue
• What you were trying to accomplish
• Any error messages you received
• Your browser type and version

Response Expectations

Support requests are typically handled based on:

• Critical issues - Problems preventing observations or required training
• General questions - Feature usage and navigation assistance
• Enhancement requests - Suggestions for platform improvements

Self-Service Resources

Dashboard Analytics

Your dashboard provides insights into your activity:

• My Observations - Personal observation history and patterns
• My Conducted Observations - Reviews you've completed as an observer
• Content Progress - Training completion status and next steps

Account Settings

Review your profile settings to ensure:

• Contact information is current
• Notification preferences are configured
• Role assignments are correct

Training Materials

Access built-in learning resources:

• Platform orientation content
• Role-specific training modules
• Feature demonstration materials

Remember that your dashboard adapts to your specific roles and responsibilities, so you'll only see features and support options relevant to your work in the school or district.